Customer Database Software: TOP 10 Solutions For Your Business
Here is a list of reliable vendors of customer support software available on the global market:
The system enables for keeping all information related to customers in one place. In addition to companies’ profiles and contacts, it contains history of interactions, cases and descriptions of any possible disputes. Data enrichment tool collects additional information from open sources. Customer database software also merges duplicates and segment customers into different categories by requests, industry, priority, deadlines and any other parameters. Bpm’online enables to analyze database in order to promptly respond to clients’ needs. More information on the vast functionality of the system is available at https://www.bpmonline.com/service/customer-database.
It is a customer database software +online that helps to build stable long-term relationships with clients. The system’s features include automatic customer notices, detailed customer database and experience management, reports and dashboards. Moreover, some features are free that is suitable for small businesses and startups. Check out https://www.zoho.com/desk/features.html for more features and options.
Customer database software +cloud and on premise is a set of options (contacts, deals, schedules, invoices, agreements, companies’ profiles) for business management. In addition to customer database, it offers product catalogue, customer history, customer management tools (reports, emails, phone calls, invoices, calendars, etc.) and customer manager options (work chat, video conferences, workflows and projects). To learn more, visit the official web-site https://www.bitrix24.com/uses/free-customer-database-software.php.
This customer database enables to get an insight of each customer, monitor unlimited projects and tasks for each client, segment database by categories and tags. For example, a project may be divided into the following groups: opportunity, negotiation, confirmed, rejected and completed. More features and pricing are available at https://www.scoro.com/customer-database-software/.
The system offers a wide range of options to support customers, respond to requests, centralize client conversations via social networks and email and manage all processes of customer service. Customer survey tool sends a link to customers to get a quick feedback from them. Product catalogue links multiple vendors and shows the product status. For a free trial version, check https://www.visionhelpdesk.com/.
The software combines customers’ database and payment tools. It has secure database, client portal with a set of options for payment and data entry saver. Communication management includes such options as automate follow-ups (notices and receipts for purchasers, failed transactions, etc.), mobile-friendly messages and contact management with clients’ profiles. Users can also review full purchase history and create forecasts. For more details check https://paysimple.com/manage_customers/.
This software is created not only for building a customer database, but for improving cross-selling and increase of ROI. The platform helps to improve customer relationships and consolidates data. The system collects events, notifications, tasks and projects for each customer, sets up reminders for deadlines and payment schedules, filters data for a detailed analysis, exports and imports files from other databases or Outlook. Have a look at http://www.nchsoftware.com/crm/ to read about more details.
The platform offers different options for customer database management. It’s an appropriate solution for user-friendly knowledge base. It also tracks service requests and updates information about customers. Dashboards, reports and diagrams may be arranged and moved to fully correspond to a company’s processes. It’s possible to develop and upgrade a unique database with a necessary set of characteristics. The system speeds up customer service actions with reminders, alerts and notices. Service requests are managed from the first contact to purchase. All data may be synchronized with other apps and vice versa. Free trial version is available at http://www.quickbase.com/database-applications-for-business/customer-service-and-support-software.
What are the key features of Zendesk? The system deals with an enormous amount of data and improves communication with customers. It customizes reports and gets inside the relevant metrics. Moreover, each product, such as help center, chat, talk, message is developed for a particular need. Read the guide and learn more about the platform at https://www.zendesk.com/.
The software helps to build database quickly and easily; clients’ profiles include account balance and purchase history. CSV upload helps to import the existing database into Vend. The system also enables to create customer groups and manage them. For example, it’s possible to create special pricing or promotions for a particular group. Database is easily imported to email marketing tool for bulk emails. Vend Loyalty is a tool for creating special loyalty rewards. Vend may also be connected with different email tools like iContact or MailChimp. For more detailed overview, check https://www.vendhq.com/tour/customer-management-software.
To sum everything up, a good modern customer profile database should include the following key options to build stable relations with customers:
- User-friendly software which is simple to use;
- Integration with other business processes (for example, marketing and sales);
- A wide range of options for developing detailed database;
- Instant import and export of data from other databases;
- Analytic tools (reports and dashboards);
- Reliable technical support and detailed tutorials.